We hope you love our products just as much as we do!
But if you are not or if there is something wrong with the order that has been shipped to you kindly check on our Returns and Refunds Policy to help you resolve the issue.
1. I am not happy with the product(s) I received. I want a refund.
We are sorry that you are not happy. Please leave us your suggestions and we could work on it. You can ask for refund within 48 hours upon receiving the product.
2. The product I received was different from the product I ordered?
This is embarrassing. Please mail us with the image of the product and with your order ID and we will resolve the issue.
3. The product is damaged or defective when I received it.
We ensure that the product reaches out to you safe and sound. In case of damaged item kindly mail us about the item with an image as a proof of the same within 48 hours upon receiving the order and we will dispatch you the fresh one or refund you your amount.
4. Return Policy
Customers can return their order within 48 hours after they have received their product.
The final decision on whether a returned item will be approved or rejected lies completely with Hair O Gen plus’ Quality Assurance Team.
All the returns must be in unused condition with all the original tags and packaging intact.
The product amount will be credited back to your account as reward points or a coupon code will be generated after the quality check is done.
Pre orders will not be accepted for returns.
Sale/discounted orders or orders bought on any kind of promotion will not be accepted for exchange or returns.
PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.
Products in gift box cannot be returned individually.
If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
Please note that the products might look different from the ones you see on the website.
If you have not received the complete order or there are any discrepancies from what you had ordered, please contact us within 48 hrs from the date of delivery to report the issue. No request will be entertained if concern is not raised within this stipulated period.
Online refund of shipping and COD charges is not applicable.
You are requested to ship the product(s) back to us. Kindly pack the items securely to prevent any damage during the transit. A maximum of 100 rps will be credited to your account as reward points or a coupon code which you can use for further orders.
What is the refund policy?
You can ask for refund within 48 hours of receiving the product.
All the online refunds will be credited in to your registered account in terms of rewards points or coupon code which you can use to shop at hairogenplus.com
For any queries you can mail us at firstname.lastname@example.org
What are the rules for refunding courier charges?
We will provide you Reward Points or Coupon Code worth Rs.100 for the shipping charges borne by you.
Please make sure your courier costs do not exceed our Reward Points rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product.
7. How long does online refund take?
The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your Hair O Gen Plus account as Reward Points or Coupon Codes.
8. Where should I return my product?
Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges in terms of Reward Points/Coupon Codes worth Rs. 100 which you can use to shop at hairogenplus.com.
Hair O Gen Plus
C/22, ADKE Compund,
Near Suuryanagar Police Station,
Mumbai – 400083.
9. I have not received my refund yet?
In that case kindly mail us at email@example.com and we will look into the issue.